FAQ

What to ask before you sign.

The questions you ask before you sign, answered the way the report card answers them. Plain language, named specifics, no fear.

Scope in writingNDA + written consentReport card in 72 hours

Answered by a senior reviewer

Before you sign

Will testing break production?

We test on staging by default, and go read-only on production only when the scope says so. Anything destructive runs on staging, with your written consent. We agree the stop conditions first.

Is it safe to give you access?

We ask for the least access the scope requires, and we agree how you share it. Credentials rotate the minute the test ends, and we keep nothing about your systems. Never put a password in the brief.

How fast is it?

You agree the scope in writing before testing starts. We test, and your report card lands within 72 hours. Retest Cybersecurity gets its own timeline.

How it works

How is it priced?

The pricing page names the ways to work with us. We send back a fixed quote, and the number does not move once you accept it. Scope sets it, not a day rate.

Pricing

Is this a pentest or a scan?

A scan cannot tell a confirmed finding from noise. The security subject on your card is a scoped test, worked by testers and controlled agents. A senior reviewer confirms each finding by hand. Retest Cybersecurity is the separate, deeper contract.

Security

When do we need an accredited audit?

If you need a certificate for an auditor, you need an accredited audit. A report card tells you what to fix. It does not certify you.

During the test

Who actually tests?

Testers are matched to your audience, so the confusion they hit is the confusion your customers hit. Devices find breakage, and controlled agents cover the rest. A senior reviewer signs the card.

Do AI agents run on their own?

Agents do test, and they work only inside the approved scope. A person reviews everything they return. Nothing reaches your card unreviewed.

What do you touch in production?

We touch only what the scope names, and production stays read-only. Writes, deletes and load tests run on staging. The scope lists every host in writing.

How do we see what happened?

Every confirmed finding carries the evidence behind it. The report card names the tested scope and its limitations. You can check the record.

Can we pause or stop?

The scope names the stop conditions before we start. You can pause for a release, a demo or an incident. Say stop and we stop.

After the report

What do we get?

You get one report card: every subject graded, every finding explained, every fix planned. The scope and its limitations sit on the same page. No PDF for the shared drive.

Sample report

Do you fix what you find?

Every finding arrives with a fix plan, so your engineers can start the same day. Hands-on fix help is the Retest Cybersecurity contract, scoped separately. It is not a hidden line item.

What is a retest?

A retest grades the same four subjects again, against the card you already have. You see what moved and what did not. A scan forgets the last run.

Can we compare releases?

The same four subjects every time, so one release reads against the last. You see which findings closed and which came back. The card names the tested scope.

Who sees the report?

The card goes to you under NDA, and you decide who reads it next. It is written for the board and the engineer in the same language. We publish nothing.

Security specifics

What is in the six sub-categories?

The written scope decides which of the six your engagement covers. Security is graded first.

  • Web app pentest — OWASP Top 10
  • API & auth abuse — sessions, tokens, IDOR
  • Cloud & infra config — buckets, headers, TLS, secrets
  • Data exposure & privacy — PII leaks, logs, backups
  • Supply chain — dependencies, CI, third-party scripts
  • AI & LLM attack surface — prompt injection, tool abuse
Security

What is Retest Cybersecurity?

A separate contract, not included by default: a deeper third-party security test, then hands-on help with the fixes. Scoped in writing, with its own timeline and your written consent. Nothing starts until you sign.

Security

What does “confirmed by hand” mean?

A senior reviewer reproduces each candidate finding and decides whether it is real. A person's name is on that call, not a confidence score. Tools propose, a reviewer signs.

Do you test our AI features?

AI and LLM surfaces are one of the six sub-categories: prompt injection, tool abuse, retrieval boundaries. We test them wherever your product talks to a model. The scope names which surfaces are in.

Working with us

Where are you?

We are a small team in Asia and we work remotely. The written scope decides where we test. Your product can sit anywhere.

Do you sign NDAs?

An NDA and a one-page consent go out with the scope, before anyone touches anything. Send yours instead if you prefer, and we sign once we agree it. Nothing starts before the signatures.

What do you never do?

We never test outside the agreed scope, and we never keep anything about your systems. We never publish your name or your findings. We never promise you are secure.

Next

Still deciding?

Read the deliverable first, or send two sentences and get the scope back in writing. Nothing starts until you sign it.